Both depositing and withdrawing on Kiraya are easy. Transact in minutes using familiar mobile banking methods — no complications, no hidden charges.
On many online gaming platforms, depositing and withdrawing funds can be a real hassle — lengthy forms, multiple steps, and hours of waiting. It's an experience nobody enjoys. Kiraya recognized this problem and set out to fix it.
Bangladesh's most widely used payment methods — bKash, Nagad, and Rocket — are directly integrated with Kiraya's payment system, so there's no need to go through any third-party intermediary. The number you send funds to is verified directly, and in most cases, deposits appear in your account within 3 to 5 minutes.
Withdrawals are just as straightforward. Regular members are processed within 24 hours, while VIP members enjoy even faster turnaround. Once your verification is complete, every subsequent withdrawal is processed more quickly.
Security guarantee: Every transaction on Kiraya is secured with SSL encryption. Your financial information is never shared with any third party.
The methods available for deposits and withdrawals on Kiraya.
Once you go through the Kiraya deposit process a couple of times, you'll be able to do it yourself in minutes. The standard steps for bKash and Nagad are outlined below.
Log in to Kiraya and click the wallet icon, then select the "Deposit" option.
Choose your preferred method — bKash, Nagad, or Rocket — and enter the amount you wish to deposit (minimum ৳500).
Send Money to the number shown on screen using your mobile banking app. Make sure to enter the reference number correctly.
Once the payment is complete, enter the Transaction ID (TxID) in Kiraya's payment form and click the "Confirm" button.
Funds typically appear in your Kiraya wallet within 3–5 minutes. If there's a delay, please contact support.
Always send funds to the latest payment number provided in the Kiraya dashboard. Sending to an old number may result in the deposit not being credited. Each deposit has its own unique reference number.
Withdrawing from Kiraya is simple, though keeping a few conditions in mind will make the process even smoother. First, withdrawals must be made through the same method used for the deposit — if you deposited via bKash, you must withdraw via bKash. Second, KYC verification must be completed before you can withdraw.
Something many users aren't aware of: if you have an active bonus with pending wagering requirements, that bonus portion cannot be withdrawn until the requirements are met. However, your real balance — the funds you deposited — can be withdrawn at any time and is not affected by any bonus. On Kiraya's wallet screen, your real balance and bonus balance are displayed separately.
After logging in, go to the wallet menu and click on "Withdraw" or "Cash Out".
Select how much you want to withdraw and which method you'd like to receive it through. Your registered mobile number will be filled in automatically.
Confirm your withdrawal request with your OTP or PIN. The system will automatically begin processing it.
Processing times vary by VIP tier. Diamond VIP: 30 minutes, Gold: 6 hours, Silver: 12 hours, Bronze: 24 hours.
Set limits and processing times for each payment method on Kiraya.
| Method | Minimum | Maximum | Time |
|---|---|---|---|
| BKash | ৳500 | ৳50,000 | 3–5 minutes |
| Nagad | ৳500 | ৳50,000 | 3–5 minutes |
| Rocket | ৳500 | ৳30,000 | 5–10 minutes |
| Bank Transfer | ৳5,000 | ৳5,00,000 | 1–3 business days |
| VIP tier | Minimum | Max/day | Time |
|---|---|---|---|
| 🥉 Bronze | ৳500 | ৳50,000 | 24 hours |
| 🥈 Silver | ৳500 | ৳1,00,000 | 12 hours |
| 🥇 Gold | ৳500 | ৳2,00,000 | 6 hours |
| 💎 Diamond | ৳500 | ৳5,00,000 | 30 minutes |
Withdrawal times also depend on the processing times of your bank or mobile banking provider.
When it comes to online financial transactions, security is the top priority. Kiraya takes this seriously. Below are the measures in place to keep your account and funds protected.
Your data is protected with 256-bit SSL encryption on every transaction, making it completely inaccessible to any third party.
Withdrawal requests are verified through both SMS OTP and PIN. So even if someone knows your password, they cannot withdraw your funds.
All deposits and withdrawals on Kiraya must be made using a payment method registered in the account holder's own name. Third-party numbers are not accepted.
If a suspicious transaction pattern is detected, the system automatically blocks it and alerts the account holder.
A complete history of every deposit and withdrawal — including date, time, amount, and status — is saved in your account.
Sent money but it hasn't shown up in your wallet after 15 minutes? Don't worry. Contact Kiraya support with your transaction ID and the time you sent the payment. Issues are typically resolved within 1 hour. VIP members can reach out directly to their account manager.
This information is useful for both new and existing members.
You can find a full list of your deposits and withdrawals under the "Transaction History" section of your Kiraya dashboard. Use the filters to sort by date or transaction type.
Kiraya operates entirely in Bangladeshi Taka (BDT). No currency conversion headaches — what you see is exactly what you get.
For your security, always transact from a familiar, trusted device. It's best to avoid making deposits or withdrawals over public WiFi.
Depositing above a certain amount may make you eligible for a reload bonus or welcome bonus. Check the bonus page before making your deposit.
For smooth transactions on Kiraya, it's essential that your mobile number and payment details in your profile are up to date. A common issue is when someone switches to a new number and opens bKash on it, but their Kiraya account still has the old number on file — this causes withdrawals to get stuck.
To update your mobile number or payment details in your profile, go to Account Settings and navigate to the "Edit Personal Information" section. A security verification is carried out before any changes take effect — typically, this is done by sending an OTP to the new number.
One important thing to keep in mind — Kiraya follows a policy of matching the deposit and withdrawal method on the same account. If you want to add a new payment method, please contact support, as a verification process is required to confirm the method is registered in your name.
Keep in mind: Kiraya will never ask for your password, PIN, or OTP via SMS, email, or phone. If you ever receive such a request, report it to support immediately.
Keep an active number on file — your OTP will be sent here.
Your bKash/Nagad number must be registered in your own name.
Valid NID details are required for KYC verification.
Transaction confirmations are sent to your registered email.
Questions Kiraya members ask most often about transactions.
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