Withdrawal fees, bonus wagering, live scores, app downloads, or support — everything you want to know about kiraya is explained here in plain language.
Whether you're new to kiraya or a long-time member, certain questions come up for everyone. How much is deducted on a withdrawal, how many times do you need to bet before cashing out a bonus, where do you check live match scores — these are the questions support receives every single day.
That's why this kiraya FAQ page brings together the seven most useful questions in one place — with clear, specific answers. Any amounts or timeframes mentioned reflect the latest policy. If you can't find what you're looking for, reach out to support directly.
Kiraya believes transparency is the best policy. No matter how complex the rules may be, it's important that members can understand them clearly. Reading through the questions below will give you a much clearer picture of how kiraya operates.
Note: The information on this page is updated regularly. If any policy changes, the relevant answer will be updated accordingly. For the latest terms and conditions, Terms & Conditions View page.
Click on a question to expand the answer. All answers reflect kiraya's latest policies.
Kiraya does not charge any processing fees on withdrawals — meaning the full amount you withdraw is sent directly to your mobile banking account. However, bKash, Nagad, or Rocket may apply their own transfer charges in accordance with their respective policies.
Withdrawal Limits:
Your account's KYC verification must be completed before you can make a withdrawal. If you haven't uploaded your National ID yet, do so before your first withdrawal request — otherwise it may be held up. Withdrawals must also be made using the same method as your most recent deposit.
A bonus wager (or rollover) means you need to place the bonus amount in bets a set number of times before you can withdraw it. It sounds like math, but once you get the hang of it, it's straightforward.
Let's walk through an example:
Games that count toward wagering: Not all games contribute equally toward wagering. Slots typically count at 100%, Live Casino at 10–50%, and Sports Betting varies by game. The contribution rate for each game is listed in the specific offer's terms and conditions.
After logging in, go to the "Bonus" section to track your active bonus progress — you can see in real time how much wagering you've completed. Once the requirement is met, your bonus balance is automatically converted to real balance and becomes withdrawable.
Yes, kiraya offers real-time scores for live matches. You can find this under the "Live" tab in the Sports Betting section. Clicking on any ongoing match shows a detailed scorecard, match timer, and stats including cards and wickets.
Where to find it:
Live Video Streaming: Live video streaming is available for selected matches. To access it, you need either a balance in your account or an active bet on that match. Not all matches have streaming, as availability depends on licensing agreements. However, real-time scores and stats are available for all live matches.
Per kiraya's policy, each person may hold only one account. Having multiple accounts is strictly prohibited — if detected, all accounts will be suspended, including any balances.
What about family members: Two members of the same household — such as a husband and wife, or two brothers — may each register using a separate mobile number, separate National ID, and separate mobile banking account. Having two accounts linked to the same address is not an issue, as long as they belong to two distinct individuals and can be verified.
Things that can cause issues:
If you have any doubts, reach out before registering — support@kiraya.biz— it's always better to confirm upfront than to run into trouble later.
The easiest place to find kiraya's active promotions and offers is the platform's Bonus section. After logging in, click the "Bonus" or "Promotions" link in the top menu or on the homepage to see all active offers.
How often it's updated:
To stay on top of new offers, make sure SMS and email notifications are enabled at the time of registration — you'll be notified directly whenever a new offer goes live. If self-exclusion is active, promotional messages will not be sent.
Kiraya has a dedicated mobile app available for both Android and iOS. If you don't find it on the Google Play Store or Apple App Store, don't be surprised — gaming apps often need to be installed from outside official stores.
How to install on Android:
On iOS (iPhone/iPad): Open kiraya.biz in Safari → tap the "Share" icon → select "Add to Home Screen". It runs as a PWA (Progressive Web App), giving you an experience just like a standalone app.
Having trouble installing the app support@kiraya.bizshare your device model and Android version to get assistance.
Kiraya's support team is available 24 hours a day, 7 days a week — including public holidays. There are three main channels to get in touch:
1. Live Chat (fastest):
Just click the floating chat button at the bottom right of the website to get started. A Bangla-speaking agent typically connects within 3 to 5 minutes. Chatting while logged in lets the agent pull up your account details and resolve issues faster.
2. Email:
support@kiraya.biz — Email replies typically arrive within 2 to 6 hours. For complex matters such as account verification or large withdrawals, email is the best option since everything is documented in writing.
3. FAQ & Help Center:
Beyond this page, kiraya's Help Center offers self-service solutions for common issues. If support is busy at night, checking the Help Center can often get you a faster answer.
Which channel for which topic:
You've read the FAQ — now find out why kiraya is so popular in Bangladesh.
Withdrawal requests on KYC-verified accounts are processed within 1 to 6 hours — among the fastest turnaround times of any gaming platform in Bangladesh.
Every bonus comes with its wagering requirements written in plain language. No hidden conditions — click on any offer to see the full details.
Real-time scores for hundreds of matches and video streaming for selected games — all the information you need, right at your fingertips while you bet.
Whether you use the Android app or a mobile browser, you get full access to all of kiraya's features. Even without a dedicated app, the PWA delivers a great experience.
You can chat in Bangla on Live Chat even at 3 AM. Most issues are resolved within 5 minutes.
The one-account-per-person policy keeps the platform fair for everyone. No one can gain an unfair advantage by running multiple accounts — all players start on equal footing.
For questions not covered in the FAQ, Kiraya Support is always ready to help.
Click the chat button at the bottom right of the website and start chatting in Bangla — you'll typically be connected within 3 minutes.
support@kiraya.biz
Email is the most effective channel for complex issues or when you need to send documents. Expect a reply within 2 to 6 hours.
24 hours a day, 7 days a week — including public holidays. Bangla-speaking agents are available from 8:00 AM to 12:00 AM.
Before Contacting Support Terms & Conditions and Bonus Take a quick look at the page — you'll find answers to most of your questions right there.
For questions about self-exclusion or limit settings Responsible Gaming Read through this page in full — it covers all the tools available to you.
Register for free on kiraya, claim a 100% bonus on your first deposit, and enjoy thousands of games.