Know these guidelines and follow them to ensure safe gaming on Kiraya.
Only play with money you can afford to lose. Set a deposit limit on Kiraya to stay in control of your budget â it's not a sign of weakness, it's the smart thing to do.
Gaming is a form of entertainment alongside family, work, and rest. Use the session timer â playing for too long at a stretch can lead to mental stress.
Treating gaming as a primary source of income is dangerous. It is entertainment â a win is a bonus, but always be prepared for losses.
Chasing losses by placing bigger bets is one of the most common mistakes. Step away, take a break, and clear your head.
Talk openly with family or friends about your gaming. If you feel the need to hide it, that itself is the first warning sign.
If you're concerned about your gaming, reach out to Kiraya support. Requests for self-exclusion or limit adjustments are always handled with respect.
Kiraya Believes: A good gaming platform's responsibility goes beyond offering great games â ensuring members can play in a healthy and enjoyable way is just as important.
There is a common saying in Bangladesh that gaming can become an addiction â and it is not entirely wrong. But with the right information and awareness, gaming can genuinely be a great form of entertainment, much like watching cricket or going to the cinema.
Responsible gaming on Kiraya is more than a set of rules. It is a mindset â one where members know how much is right for them, know when to take a break, and know where to find help.
Kiraya does not want its members to face financial hardship or damaged relationships because of gaming. That is why we provide real, practical responsible gaming tools â not just rules on paper. Every member can use these tools at any time, no questions asked.
The most important thing to remember is this â setting limits or asking for help is not a sign of weakness. It is the mark of a smart, self-aware gamer.
Responsible gaming means gaming habits that don't harm your family life, work, or financial wellbeing. Gaming should be one part of your life â not the centre of it.
Kiraya offers five practical tools that members can use on their own terms. They're easy to set up and take effect immediately.
Set a maximum limit on your daily, weekly, or monthly deposits. Once the limit is reached, no further deposits can be made until the next period begins.
Decide in advance the maximum amount you're comfortable losing in a given period. Once that limit is reached, your session will end automatically.
Decide in advance how long you want to play in one session. When the time is up, you'll receive a reminder and be encouraged to take a break.
Pause your account for anywhere between 24 hours and 30 days. You won't be able to log in during this time â but your balance will remain safe.
If you feel you need an extended break, you can self-exclude for 3 months, 6 months, 1 year, or permanently. The exclusion takes effect as soon as the request is made, and it cannot be reversed before the chosen period ends.
Lowering limits takes effect immediately; increasing them happens gradually: Requests to lower a deposit limit or session timer take effect immediately. However, increasing them requires a 72-hour waiting period â this is intentional, to prevent impulsive decisions.
Answer these questions honestly. This is not a test â it is simply a way to better understand your own gaming habits.
When you lose, do you place more bets to try to win back what you lost?
Are you spending less time with family, friends, or work because of gaming?
Do you find yourself hiding how much time or money you are spending on gaming?
Do you find yourself repeatedly spending more than the budget you set?
Do you feel irritable, restless, or unwell when you're unable to game?
Have you ever spent money set aside for essential household expenses on gaming?
If you answered yes to any of the above, it may be time to pause and take stock. Use Kiraya's safety tools or talk to support â you'll be helped without judgment.
Problem gaming doesn't happen overnight â it builds gradually. Watch out for the following signs in yourself or someone close to you.
Growing Financial Pressure â Running out of money before your salary or savings should.
Sleep Disruption â You're gaming late into the night and getting less sleep.
Becoming Irritable â You feel unusually angry when you lose or can't play.
Losing Focus at Work â You find yourself thinking about gaming even while at work.
Drifting Away from Family â You're spending more time gaming and less time with family.
Escalating Bets â You no longer enjoy gaming unless the stakes are bigger than before.
If you notice these signs, do not try to handle it alone â reach out for help. Talk to Kiraya's support team or a specialist. That is the bravest step you can take.
Kiraya strictly prohibits anyone under the age of 18 from accessing the platform. This isn't just a rule â we genuinely believe minors should not be part of any gaming platform.
Date of birth is verified at registration. A national ID may be requested if there is any doubt.
Any account found to belong to a minor will be closed immediately.
If there are children at home, keep your devices password-protected and use browser filters.
Advice for Parents and Guardians:
If you suspect your child or teenager is using Kiraya or any online gaming platform, contact us at support@kiraya.biz. We will promptly verify the account and take the necessary action. You do not need proof to report â investigating is our responsibility.
Find out what to do â step by step â if gaming feels like a problem.
Log in to your Kiraya account and go to the Responsible Gaming section to set a deposit limit or session timer. It's the first step â simple and effective.
If you feel you've been playing a bit too much, take a cooling-off period of 7 to 30 days. Use that time to be with family or pursue other interests.
Email support@kiraya.biz or chat with us in Bengali via live chat. Tell us what's going on â you won't be judged, only helped.
If you feel you need an extended break, request self-exclusion. Taking this step is a sign that you care about yourself and your family.
If needed, consider speaking with a mental health professional. Gaming addiction is a real issue, and with the right support, recovery is absolutely possible.
Kiraya doesn't just write about responsible gaming â we act on it. Below are our specific commitments.
Once a self-exclusion request is made, Kiraya will never reverse it at the member's own urging. Access can only be restored once the designated period has ended.
While self-exclusion is active, no bonus offers, emails, or SMS messages will be sent.
If a member's betting pattern appears unusual, Kiraya's support team will proactively reach out.
Requests to reduce your deposit limit take effect immediately â no waiting period, no questions asked.
Support for any responsible gaming request is available in Bengali â any time, day or night.
Direct contact: For anything related to responsible gaming support@kiraya.bizSend an email to kiraya. Writing "Responsible Gaming" in the subject line will ensure a priority response.
Questions members frequently ask about odds and tournaments.
Join millions of members across Bangladesh in a safe gaming environment. Set your limits, and enjoy the experience.